1. Late cancellations and no-shows

Please note that cancellations must be made at least 12 hours in advance. This helps us ensure that clients on the waiting list can make an appointment. First-time late cancellations/no-shows will be waived. After that, we may request upfront payment for future bookings. If your appointments are prepaid, you will be forfeited one session of your package. 

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2. Late arrival

If you are late for your appointment we will try our best to offer a full session. However, if we have back-to-back appointments it may not be possible. For this reason, we reserve the right to reduce the session time upon late arrival.

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3. Packages

Packages are valid for one year from the date of purchase and they are non-refundable.